An investigation of every incident should be carried out whilst those involved, including witnesses, still have a clear idea of the circumstances. For reference, a written report should be produced (this should be kept on file for at least three years). Your organisation should maintain a standard accident book which will record the key details.
In the case of a civil liability incident (i.e. damage to property or injury to an individual which a member of your club may be judged liable for), it is crucial you DO NOT admit liability or agree to pay for any damage caused as this may result in the insurers not meeting the claim. The club should not issue compensation payment on the assumption that it will be reimbursed when the insurance claim is processed.
You should also fill in and return the appropriate insurance report form to BaseballSoftballUK. This should be completed by a club or league official, or the event organiser, after talking to the injured party and witnesses.
Report forms and much more information about insurance is available on the BaseballSoftballUK website.